NHG Health, which oversees four hospitals and 10 polyclinics, announced at approximately 9:00 am that its call centre lines were temporarily unavailable. The group subsequently updated its notice to state that its institutions were experiencing system disruptions affecting some services. Tan Tock Seng Hospital, part of the NHG cluster, specifically noted that patients visiting its clinics and pharmacy could face extended waiting periods. At the National Skin Centre, also under NHG Health, staff reported that the payment system was down around 11:00 am, requiring patients to use the NHG Health app for consultations and medication payments instead of on-site processing. The cluster advised the public to utilize its websites and the HealthHub app for assistance while manual processes are managed by additional deployed staff.
NUHS and SingHealth report technical issues
The National University Health System (NUHS) reported similar technical disruptions affecting multiple systems across its network, which includes five hospitals and eight polyclinics. National University Hospital (NUH) identified the issue as a “system downtime” in a post around 10:30 am. Alexandra Hospital and Ng Teng Fong General Hospital, both within the NUHS cluster, issued notices warning of potential delays. NUHS stated it is working with Synapxe, Singapore’s national HealthTech agency, to resolve the matter and restore full access to digital services.
Within the SingHealth cluster, disruptions were concentrated at Singapore General Hospital (SGH) and the National Heart Centre. SGH reported that while its call centre remained open, it was temporarily unable to process appointment bookings or changes. Visitor registration and billing enquiries were also affected, prompting advice for patients to allow additional time for their visits. SGH stated that its teams were working to restore the affected systems as soon as possible and would provide updates when services resume.
The disruptions also affected Singapore’s 24-hour national mental health helpline and textline service, mindline.sg. The service experienced technical difficulties earlier in the day but confirmed in an update at 12:00 pm that its services were fully operational. The cause of the widespread digital failures and whether the incidents across the three distinct clusters were connected remained unclear at the time of reporting. Authorities have not specified a root cause, such as a cyber incident or hardware failure, but emphasized that clinical care continued despite the administrative delays.
Public healthcare systems in Singapore rely heavily on integrated digital platforms for patient records, billing, and appointment management. When these systems fail, the shift to manual processing inevitably increases wait times and can delay non-urgent administrative tasks. The involvement of Synapxe suggests a coordinated effort to troubleshoot the underlying infrastructure issues. Patients are encouraged to check official cluster websites and mobile applications for real-time updates on service availability and alternative contact methods. No information was released regarding potential security breaches, and the focus remains on restoring standard operational procedures for all affected hospitals and polyclinics.
